AppleCare+
AppleCare+ is
AppleCare+
Every
AppleCare is sold by Apple and its authorized resellers. It can be attached, via the serial number, to devices at the time of purchase, or up to thirty or sixty days (depending on location) post-purchase.[5]
For all hardware devices, following the included ninety-day telephone and online support, and one-year hardware warranty, buying AppleCare for a MacBook computer or Apple displays extends both support and hardware to three years.[6] Additionally, buying AppleCare for iPods and other iOS devices can extend both support and hardware to two years.
AppleCare also includes an express replacement service for iPad and iPhone. AppleCare insures against accidental damage, unlike the statutory warranty.[7]
AppleCare+ with Theft and Loss coverage
As of October 2023, Theft and loss coverage is provided in Australia, Austria, Denmark, Finland, France, Germany, Italy, Ireland, Japan, the Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, and the United States.[8] AppleCare with Theft and Loss includes up to two incidents of accidental damage, theft or loss coverage at a reduced cost to the end consumer.[9] Currently Theft and Loss coverage is unavailable in some parts of Europe, South America, Asia Pacific, Africa, North America (Canada) or Antarctica. To be able to claim on a stolen or lost device, the customer's Find My feature needs to be active.[10]
Included Mac accessory coverage
Customers who purchase AppleCare with any Mac computer are also automatically entitled to receive coverage for some other related Apple accessories. Along with coverage for the MacBook, any additional Apple display purchased at the same time as a Macbook device is covered.[11]
AppleCare Extended Service
In some countries or territories where there are no local Apple offices, such as parts of Latin America, the "AppleCare Extended Service" product is available in place of the AppleCare product. This offers the same hardware warranty, but without phone and online support.[12]
Compliance in various jurisdictions
China
On March 15, 2013,
European Union
In some parts of European countries a part of the
Italy
On December 27, 2011, Apple was fined a total of €900,000 by the
References
- ^ Apple Inc. "AppleCare Products [overview]". Retrieved July 6, 2016.
- ^ a b Apple Inc. "AppleCare Products [details]". Retrieved July 6, 2016.
- ^ "AppleCare - Apple". www.apple.com. Retrieved 2016-09-27.
- ^ "Extend your AppleCare+ coverage". Apple Support. 2023-07-03. Retrieved 2023-07-10.
- ^ "Buy an AppleCare plan". Apple Support. Apple. Retrieved 30 September 2019.
- ^ "AppleCare Protection Plan for Mac or Apple Display". Apple Inc.
- ^ "Apple Products and Consumer Laws in the United Kingdom". www.apple.com. Retrieved 2016-11-04.
- ^ "iPhone Theft and Loss Claims - Official Apple Support". support.apple.com. Retrieved 2023-10-01.
- ^ Potuck, Michael (2018-09-12). "AppleCare+ for iPhone adds new theft and loss option, monthly payments". 9to5Mac. Retrieved 2019-09-30.
- ^ "AppleCare Products - iPhone". Apple. Retrieved 2023-07-10.
- ^ "Apple - Support - AppleCare - FAQ". www.apple.com. Retrieved 2016-09-27.
- ^ "Legal - Sales and Support - AppleCare - AppleCare Extended Service Agreement Terms and Conditions - Apple". Apple Legal. Retrieved 2023-07-10.
- ^ "Apple China warranty policy is different from foreign countries". China Network Television. Retrieved March 15, 2013.
- ^ "Tim Cook apologies Chinese consumers for warranty policy". China Network Television. Archived from the original on April 5, 2013. Retrieved March 15, 2013.
- ^ Patel, Nilay (2011-12-27). "Apple fined $1.2m in Italy for misleading warranty claims". The Verge. Retrieved 2016-09-28.
- ^ "Guarantees, cancelling and returning your purchases". Your Europe - Citizens. Retrieved 2016-11-04.
- ^ "Apple - Legal - Hardware Warranties". www.apple.com. Retrieved 2016-11-04.
- ^ Singletary, Michelle (December 21, 2011). "Italy fines Apple $1.2M". The Washington Post. Retrieved December 28, 2011.
- Reisinger, Don (October 13, 2011). "Italy fines Apple $1.2 million over AppleCare practices | The Digital Home". CNET News. Retrieved December 28, 2011.
- Horn, Leslie (January 1, 1970). "Apple Fined $1.2 Million in Italy for Misleading Consumers | News & Opinion". PCMag. Retrieved December 28, 2011.
- "Apple Fined €900,000 in Italy | PCWorld Business Center". PC World. Retrieved December 28, 2011.
- "BBC News – Apple fined by Italy over misleading product guarantees". BBC. December 27, 2011. Retrieved December 28, 2011.
- Patel, Nilay (December 21, 2011). "Apple fined $1.2m in Italy for misleading warranty claims". The Verge. Retrieved December 28, 2011.
- Reisinger, Don (October 13, 2011). "Italy fines Apple $1.2 million over AppleCare practices | The Digital Home".