EVA Air
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Founded | 8 March 1989 | ||||||
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Commenced operations | 1 July 1991 | ||||||
Taoyuan City, Taiwan | |||||||
Key people | |||||||
Revenue | NT$127,142,232,000[5] | ||||||
Operating income | NT$17,028,465[5] | ||||||
Net income | NT$8,146,909,000[5] | ||||||
Profit | NT$7,091,299,000[5] | ||||||
Total assets | NT$294,048,935,000[5] | ||||||
Total equity | NT$87,936,555,000[5] | ||||||
Employees | 10,377 (31 December 2022)[5] | ||||||
Website | www |
EVA Air | |
---|---|
Hanyu Pinyin | Chángróng Hángkōng |
Wade–Giles | Ch'ang-jung Hang-k'ung |
Southern Min | |
Hokkien POJ | Tióng-êng Hâng-khong |
EVA Airways Corporation (
Since its founding in 1989 as an affiliate of shipping conglomerate
EVA Air operates a mixed fleet of
History
Launch
In September 1988, during the 20th anniversary celebration of
Upon receipt of regulatory approval, EVA Airways Corporation was formally established in March 1989.
Operations began on 1 July 1991 with a small fleet of
Expansion in the 1990s
In 1992, EVA Air received the first of its Boeing 747-400 aircraft on order, and launched its premium economy class, "
By 1994, EVA Air was providing regular service to 22 destinations worldwide, and carrying over 3 million passengers annually.
Dedicated EVA Air Cargo operations began in April 1995, with the first weekly
In the mid-1990s, EVA Air expanded into the domestic Taiwan market by acquiring shares in
Maturation in the early 2000s
In 2000, EVA Air embarked on its first major long-haul fleet renewal. The airline became one of the launch customers for the Boeing 777-300ER, ordering four aircraft plus eight options.[7] At the same time, the airline placed three orders for the Boeing 777-200LR. In January 2001, EVA Air ordered its first Airbus aircraft, the A330-200. The Boeing 777 aircraft were intended for United States and European services, while the Airbus A330 aircraft were intended for regional Asian routes.[7]
In 2001, EVA Air began listing public stock offerings on the Taiwan Stock Exchange.[11] Initially, one percent of the company's shares was offered over-the-counter, with one-quarter held by parent company Evergreen Marine Corporation and EVA Air employees, respectively.[7] In 2002, EVA Air underwent internal corporate reforms, with staff reductions and streamlined management.[7] This culminated a process which had begun in 1997, when the Asian financial crisis began affecting profitability.[7] The 2002–2003 SARS contagion also affected passenger traffic for medium-haul flights in Southeast Asia, while long-haul flights to North America, Japan, and Europe were less affected.[7]
In 2004, EVA Air converted its remaining eight options for Boeing 777-300ERs into firm orders.[21] The first Boeing 777-300ER entered service as EVA Air's new flagship aircraft in July 2005. With the arrival of its new Boeing 777s, EVA Air launched a comprehensive revamp of its cabins, introducing lie-flat seats in its new Premium Laurel business class cabin, and upgrading its premium economy product to the new Elite Class cabin.[22] The airline's A330s were introduced with two-class Premium Laurel and Economy cabins. In December 2005, EVA Air and its associated divisions had 5,098 employees, and the airline's network spanned 40 passenger destinations worldwide, with additional cargo destinations.[6]
Repositioning in the late 2000s
In 2007, EVA Air announced a nonstop Taipei to New York (Newark Liberty International Airport) service, to be operated with its new long-range Boeing 777-300ERs.[23] At the same time, the airline withdrew passenger service from Taipei to Paris.[24] On 31 October 2008, EVA Air announced a resumption of Taipei to Paris service with twice-weekly passenger flights beginning 21 January 2009.[25] In 2008, the airline also announced the suspension of services to Auckland.[26] The carrier also prepared to increase direct flights to China,[27] after initiating weekly charter flights in July 2008 following changes to the Three Links travel agreements.
For the 2007–2008 period, EVA Air coped with a 34% surge in
EVA Air carried 6.2 million passengers in 2007,
Further expansion in the early 2010s
In March 2010, EVA Air began services to
On 27 March 2012, EVA Air announced that it would join Star Alliance in 2013.[1] On 24 September 2012, EVA Air signed a partnership with Amadeus IT Group Altéa suite for its Altéa Revenue Management system. On 18 June 2013, EVA Air became a full member of Star Alliance.
In October 2014, EVA Air announced its intention to expand its North American network by adding new routes to Houston in 2015 and Chicago in 2016, along with expanding 55 flights per week to 63 flights per week to North America.[39]
In October 2015, EVA Air announced its intent to purchase up to 24 Boeing 787 Dreamliners and two additional 777-300ER (Extended Range) jetliners from Boeing. EVA Airways joined the 787-10 launch customer team.[40]
Recent developments
In November 2015, EVA Air unveiled a new livery on its Boeing 777-300ER.[citation needed]
In January 2016, Evergreen Group chairman Chang Yung-fa died, leaving control of the company to his son by his second marriage, Chang Kuo-Wei. In March 2016, a coup by the three children of Chang Yung-fa's first marriage removed Chang Kuo-Wei as chairman and replaced him with Lin Pang-Shui (Steven Lin).
In June 2016, EVA Air was one of eleven airlines to be given a Skytrax 5-star rating.[citation needed]
On 24 August 2017, EVA Air unveiled its third-generation uniform, designed by fashion house Shiatzy Chen. Those new uniforms were rolled out in November 2017, replacing the second generation uniform that was introduced in 2003.[43]
On 2 October 2018, EVA Air took delivery of its first of four Boeing 787-9 Dreamliners.[44] The airline has orders for 20 787-10s and options for six more. In June 2019, EVA Air took delivery of its first of twenty Boeing 787-10 Dreamliners.
Corporate affairs and identity
Management
As of 2011, EVA Air's corporate leadership is headed by
EVA Air is largely privately owned.[6] Primary shareholders are Evergreen Marine Corporation (20%), Evergreen founder Chang Yung-fa (15%), and Evergreen International Corporation (11%).[45] Foreign investors and individual stockholders combined hold 28% of EVA Air shares.[45]
Cultural details
EVA Air has differentiated its onboard service by using
Branding
Name and logo
The name "EVA" was taken from two letters of "Evergreen" and the first letter of "Airways." The name "EVA" is always spelled in
Livery and uniforms
The standard EVA Air
Since 2003, EVA Air has adopted its current uniform, featuring dark green dresses with cropped jackets. Chief pursers are distinguished by orange highlights, gold bands, and orange stripes; flight attendants feature green trim and white stripes. The current uniform replaced the former green-and-orange necktie ensembles used in EVA Air's first twelve years.[55]
Marketing slogans
EVA Air has used different
- Flying into the Future (2016–present)
Divisions
EVA Air Cargo
Founded concurrently with the passenger operations of EVA Air, EVA Air Cargo operates facilities in Europe, Asia, and North America. Its cargo operations have diversified to include transportation of high-tech equipment and special care items such as museum artwork[58] and live zoological specimens.[59] EVA Air has stated its goal of achieving a 50/50 split in revenues between its passenger and cargo operations.[7] The airline's cargo operations are mainly operated via a fleet of Boeing 747-400,[60] MD-11 dedicated freighters, Boeing 747-400 Combi aircraft, and additional belly cargo space on passenger aircraft.[7]
Following the establishment of its A330 fleet and the introduction of Boeing 777 long-haul aircraft, the airline converted some of its older Boeing 747-400 passenger aircraft to freighters to meet cargo market demands.[61] EVA Air Cargo established its European Cargo Center in Brussels in 2003[62] and opened its Southern China Cargo Center in Hong Kong in 2006.[63]
As of 2007, EVA Air Cargo had 43 weekly cargo flights to London, Vienna, Brussels and US destinations including Los Angeles,
In recent years, the airline has focused its North American cargo operations solely on point-to-point routes. By 2004, EVA Air Cargo ranked among the world's top 10 largest air freight companies.
Maintenance and support
EVA Air service divisions further include pilot and cabin attendant training facilities, along with its Evergreen Sky Catering and Evergreen Airline Services ground support divisions. EVA Air has partnered with
Financial report
EVA Air's financial results are shown below:[69]
2011 | 2012 | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | |
---|---|---|---|---|---|---|---|---|---|---|---|---|
Operating Revenue (NT$ million) | 102,192 | 107,110 | 110,747 | 116,921 | 115,892 | 115,495 | 125,314 | 135,620 | 135,621 | 79,603 | 95,332 | 127,142 |
Net profit (NT$ million)
|
+209 | +504 | +747 | −1,306 | +6,436 | +3,476 | +5,752 | +6,553 | +3,982 | −3,362 | +6,608 | +7,091 |
Number of passengers carried (m) | - | 7.5 | 8.0 | 8.9 | 10.0 | 11.2 | 12.1 | 12.5 | 12.9 | 2.3 | 0.3 | 2.2 |
Passenger load factor (%) | 78 | 79.3 | 79.6 | 78.1 | 80.8 | 80 | 78.3 | 80.8 | 83.3 | 51.5 | 20.0 | 60.8 |
Cargo carried (000s tonnes) | 793 | 741 | 713 | 680 | 622 | 611 | 643 | 649 | 610 | 703 | 857 | 842 |
Number of aircraft (at year end) | 59 | 60 | 62 | 67 | 65 | 72 | 78 | 79 | 84 | 87 | 90 | 85 |
Number of employees (at year end) | 5,807 | 6,429 | 7,077 | 7,750 | - | - | - | - | 11,335 | 10,586 | 10,377 | |
References | [70] | [71] | [72] | [73] | [74] | [75] | [69] | [76][77] | [78][79] | [80][81] | [82][83] | [5][3] |
Destinations
Most EVA Air flights originate out of
.Through the mid-2000s, EVA Air's route network was affected by the political status of Taiwan, which has historically limited access for Taiwanese airlines to Europe and certain Asian countries. Because Taiwanese carriers did not have direct access to China, EVA Air has used Hong Kong, Bangkok and Macau as interline destinations.[61] EVA Air operated regular charter flights to China in 2008. The airline began regularly scheduled, direct cross-strait operations in December 2008, following the restoration of direct travel links.[86]
A Houston (George Bush Intercontinental Airport) route was opened in June 2015, and service to Chicago (O'Hare International Airport) began on 2 November 2016, using a 777-300ER, as part of a planned increase in North American flights from 58 flights to 77 flights a week.
EVA Air launched a new year-round service to Istanbul on 5 March 2016, operating 777-300ER aircraft. This route was first downgraded to a seasonal frequency and then cancelled altogether by September 2016.[87] EVA Air also launched daily service to Cebu, Philippines on 27 March 2016 using A321-200 aircraft. Furthermore, EVA Air expanded its Southeast Asian services by offering daily flights to Chiang Mai on 1 July 2018.
EVA Air has codeshare agreements with the following airlines:[126]
- Air Canada
- Air China
- Air India[127]
- Air New Zealand[128]
- All Nippon Airways
- Asiana Airlines
- Avianca
- Bangkok Airways
- Copa Airlines[129]
- Hainan Airlines
- Hong Kong Airlines
- Juneyao Air
- Shandong Airlines
- Shenzhen Airlines
- Singapore Airlines
- Thai Airways International
- Turkish Airlines
- Uni Air (Subsidiary)
- United Airlines
Fleet
Current fleet
As of October 2023[update], EVA Air operates the following aircraft:[130][131][132]
Aircraft | In service | Orders | Passengers | Notes | ||||
---|---|---|---|---|---|---|---|---|
R | P | E+ | E | Total | ||||
Airbus A321-200
|
18 | — | — | 8 | — | 176 | 184 | All to be retired and replaced by Airbus A321neo.[citation needed] |
Airbus A321neo | — | 15 | TBA | |||||
Airbus A330-200
|
3 | — | — | 24 | — | 228 | 252 | To be retired by 2029 and replaced by Boeing 787[133] |
Airbus A330-300
|
9 | — | — | 30 | — | 279 | 309 | |
Airbus A350-1000
|
— | 18 | TBA | To replace older Boeing 777-300ER[133]
| ||||
Boeing 777-300ER
|
34 | — | 38 | — | 64 | 221 | 323 | Three aircraft to be converted into freighters in 2025. Airbus A350-1000[133]
|
39 | 56 | 238 | 333 | |||||
39 | 56 | 258 | 353 | |||||
Boeing 787-9
|
4 | 9 | 26 | — | — | 278 | 304 | Orders changed from Boeing 787-10, to be refurbished with Premium Economy in 2024.[135][136] Additional 5 aircraft to be delivered between 2025 and 2027.[137] |
Boeing 787-10
|
11 | 1 | 34 | — | — | 308 | 342 | Originally ordered 24 in 2015.[138][136] Plan to be refurbished with Premium Economy. |
EVA Air Cargo fleet | ||||||||
Boeing 777F
|
8 | 1 | Cargo | Orders changed from Boeing 787-10.[139][136] | ||||
Boeing 777-300ER/SF | — | 3 | Cargo | Delivery starts from 2025.[134] | ||||
Total | 87 | 47 |
Former fleet
This section needs additional citations for verification. (November 2015) |
Aircraft | Fleet | Introduced | Retired | Replacement | Notes |
---|---|---|---|---|---|
Airbus A320-200
|
1 | 2007 | 2009 | Airbus A321-200
|
|
ATR 72-600
|
2 | 2016 | 2022 | None | Transferred to subsidiary Uni Air. |
Boeing 747-400 | 5 | 1992[140] | 2017[140] | Boeing 777-300ER[140]
|
Last flight took place on 21 August 2017.[141][142] |
Boeing 747-400BDSF | 6 | 1999 | 2019 | Boeing 777F
|
|
Boeing 747-400F
|
3 | 2000 | 2018 | Boeing 777F
|
|
1 | Leased from Atlas Air. | ||||
Boeing 747-400M | 5 | 1993 | 2015 | Boeing 777-300ER
|
|
6 | Converted into freighter and transferred to EVA Air Cargo. | ||||
Boeing 757-200
|
2 | 2002 | 2004 | None | |
Boeing 767-200
|
4 | 1994 | 2005 | Airbus A330-200
|
|
Boeing 767-300ER
|
5 | 1991 | 2007 | Airbus A330-300
|
|
McDonnell Douglas MD-11 | 3 | 1992 | 2003 | Boeing 777-300ER
|
Converted into freighter and transferred to EVA Air Cargo. |
McDonnell Douglas MD-11F | 9 | 1992[143] | 2015[143] | Boeing 777F
|
|
3 | Converted from retired passenger fleets. | ||||
McDonnell Douglas MD-90-30
|
14 | 1996 | 2016 | Airbus A321-200
|
Special liveries
In October 2005, EVA Air launched a campaign with Japanese company Sanrio to create the "Hello Kitty Jet," featuring the popular Japanese character.[144] Using the airline's A330-200, the exterior adopted a livery of Hello Kitty characters. A year later, the airline launched a second Hello Kitty Jet. The aircraft featured a Hello Kitty motif on exterior and interior furnishings and features.[145] Both aircraft were used to serve Japanese destinations,[146] and from mid–July 2007, also Taipei-Hong Kong routes. The original Hello Kitty livery was retired in 2009, but in 2011 EVA Air announced its return in redesigned form to mark the carrier's 20th anniversary and renew interest in Japanese tourism.[147] For this occasion, EVA Air had ordered brand-new Airbus A330-300s to be painted in an all-new Hello Kitty livery, which the first three were the Hello Kitty with Magic Stars, Hello Kitty Loves Apples, and Hello Kitty Around the World.
After the introduction of the "refreshed" Hello Kitty Livery on three EVA Air A330s, EVA Air decided to introduce two additional Hello Kitty A330 jets, launched in May and June 2012. The fourth and fifth Hello Kitty jets are known as Hello Kitty Speed Puff and Hello Kitty Happy Music respectively. In 2013, the carrier rolled out its sixth Hello Kitty jet Hand in Hand, this time on a Boeing 777-300ER, until it was repainted into the new EVA Air livery in May 2021. The aircraft featured all the main characters from the Sanrio family. In 2015, the seventh and final Hello Kitty jet, Kikilala-themed Shining Star Boeing 777-300ER, rolled out.[39]
In 2017, the first 3 of the Hello Kitty jets, Hello Kitty with Magic Stars, Hello Kitty Loves Apples, and Hello Kitty Around the World were re-themed into
In July 2006, EVA Air's third new Boeing 777-300ER was Boeing's center stage at the 2006 Farnborough Airshow in a static display.[148] The aircraft, with its special 777-300ER "Rainbow" livery, was leased by Boeing for a week to be presented at the show. The first three EVA Air Boeing 777 aircraft featured this livery, which were repainted in 2013 (B-16701 in Star Alliance livery, B-16702 in regular livery, B-16703 in Hello Kitty "Hand in Hand" livery, which has been repainted to the standard livery in 2021).
For the 2010 Taipei International Flora Exposition, EVA Air debuted a floral-inspired design for its A330-200 aircraft, highlighting the carrier's official sponsorship of the event;[149][150] the "Flora Expo cabin concept" introduced interior products such as in-flight meals with a flower motif.[149]
Fleet plans
The majority of EVA Air's long-haul fleet is based on the Boeing 777-300ER, with the carrier's initial order for 15 all delivered by 2011. In 2006, the airline decided against proceeding with an order for two Boeing 777-200LR (stating that with the 777-300ERs would give it sufficient passenger capacity), and they were converted into orders for two 777-200F cargo aircraft.[151] In late 2010, EVA Air indicated it planned to lease three A330-300 aircraft for Asian routes in 2011.[152] In mid-2011, EVA Air announced plans to acquire further 777-300ERs to complete the replacement of its 747-400 aircraft on Europe and US routes, along with A321 series narrow-body jets to replace its MD-90 fleet.[153] On 8 May 2012, EVA Air signed orders with Boeing for three additional 777-300ERs, and also announced a lease of four more 777-300ERs.[154] Due to falling freight demand, the airline restructured its cargo fleet by retiring its McDonnell Douglas MD-11s. The last 747-400M flight was conducted on 5 January 2015, ending its 22-year service.[citation needed]
At the Paris Airshow in 2015, EVA Air announced its intention to purchase five Boeing 777F cargo aircraft[155] and four Airbus A330-300s.[156] EVA Air confirmed the order of up to 24 Boeing 787-10s and two additional Boeing 777-300ERs. It also announced the additional lease of 787 aircraft.[157][158]
EVA announced in late 2015 that it would be retiring all of its leased A330-200 aircraft by the end of 2016, replacing them with the newly ordered A330-300s.[citation needed]
Following the changes of air traffic demand due to the
747 retirements
As the 777s continued to phase in, the 747s were progressively retired. On 5 January 2015, EVA Air retired its first 747 variant, the 747-400M Combi. In 2016, EVA announced that the last 747-400 passenger service would be mid-May 2017. The airline also plans to retire the 747 freighters when the 777 freighters are delivered. EVA retired the Boeing 747-400 passenger aircraft from its fleet on 21 August 2017.[159] The following year, the production 747 freighters were retired, leaving the converted 747 freighters in service until 2019.
Services
This article contains content that is written like an advertisement. (February 2024) |
Hello Kitty Flights EVA Air operated Hello Kitty-themed flights from 2005 to 2008, and reintroduced them in 2011. These flights have since become a popular feature of their service, with some routes experiencing high passenger load factors, typically around 85%.[citation needed]
Check-in
This section needs to be updated.(March 2019) |
At Taiwan Taoyuan International Airport, EVA Air has introduced the EVA Air Check-in Kiosks at T2, counters 6A, allowing passengers to check in and print their boarding passes electronically, since December 2009.[160] The kiosks are currently available at Taiwan Taoyuan International Airport and Taipei Songshan Airport. Over time, EVA will install these counters in airports in China and other international EVA Air destinations. Outside of Taiwan, it is only currently available in Los Angeles, Tokyo, and Osaka.[160] Previously, if passengers were to check in for an EVA Air flight, they would have to go to an airline representative at the counters.
Onboard
EVA Air offers three classes of service on its long-haul flights: "Royal Laurel"/"Premium Laurel" (business), Premium Economy Class, and Economy Class.[22] All cabins feature satellite phones, audio video on demand (AVOD) entertainment,[161] SMS service,[162] and in a number of Boeing 777 cabins, mood lighting (B-16718-B-16738).[161] Domestic and short-haul international services flown also feature a short-haul business class.
In the latter half of 2007, EVA Air's Boeing 747-400 fleet was upgraded to feature the airline's latest seating classes; the addition of Premium Laurel class on the Boeing 747-400 succeeded the previous "Super First" and "Super Business" cabins.[163][164] In early 2012, EVA Air officials unveiled a redesigned "Royal Laurel" business class, including 180-degree, fully flat seats in reverse herringbone layout, which was first introduced on Boeing 777-300ER services in June 2012 between Taipei and New York.[38]
Cabin classes
EVA Air currently has five classes. In May 2012, EVA Air announced the introduction of a new business class on select, redesigned Boeing 777-300ER aircraft: Royal Laurel Class. The cabin features 38 lie-flat bed/seats in a reverse herringbone configuration pitched at 2,000 and 650 mm (79 and 26 in) wide. Laptop power and multi-port connectors (USB/iPod) are available at each seat.[165] The Royal Laurel class seating arrangement is in a 1–2–1 abreast arrangement.[166] The airline is offering this cabin on all flights operated by the Boeing 777. On 20 September 2018, EVA Air debuted the Boeing 787 Royal Laurel Class. The seat was designed by Designworks, a BMW Group company. The new Royal Laurel Class seats are 584 mm (23 in) wide and recline into flat-bed positions that have a pitch of 1,930 mm (76 in) long. There are 26 Royal Laurel Class seats on the Boeing 787-9. The Royal Laurel Class cabin on the Boeing 787-10 features 40 seats.
Premium Laurel Class, EVA Air's existing business class cabin, was introduced in 2003 with the A330-200, and expanded to more destinations with the Boeing 777-300ER in 2005 and refitted Boeing 747-400 (replacing "Super First") in 2007. Seats are pitched at 1,549 mm (61.0 in) in Premium Laurel in a pod-style layout, and can convert to an angled lie-flat bed.[162] Laptop power is available. Premium Laurel class seating is in a 2–2–2 abreast arrangement on the A330.[167] In 2016, Premium Laurel was upgraded to the new B/E Aerospace seats in a 2-2-2 configuration.
Business Class, EVA Air's short haul business class cabin on the A321, consists of eight seats. These seats feature a 10.6-inch in-flight entertainment system and 110 V power outlets. Seat pitch is 45 inches.
Premium Economy Class is offered in a dedicated cabin on the Boeing 777. Premium Economy Class has wider seating and legroom (in a 2-4-2 layout), and a seat similar to short-haul business class with a footrest, 970 to 1,020 mm (38 to 40 in) pitch, adjustable winged headrests, and laptop power.[162] Service levels in Premium Economy Class are similar to Economy Class, but food and amenities are improved, along with the seating. Premium Economy passengers further receive an amenity kit on most flights.[168] There are two or four lavatories (dependent on aircraft configuration) that are dedicated to Premium Economy Class passengers.
Economy Class is available on all EVA Air aircraft, featuring 840 mm (33 in) pitch, touchscreen personal entertainment screens, sliding seat cushions, and adjustable winged headrests.[22] Each seat is also equipped with a personal handset satellite telephone which can be used with a credit card. Economy seating is in 3–3–3 arrangement on the Boeing 777 and Boeing 787 Dreamliner,[169] 3–4–3 on certain Boeing 777 aircraft, 3–3 on the A321,[170] and 2–4–2 on all A330s.[167] In Economy Class of the A321 there is no personal entertainment, with only overhead screens.
A new Economy and Premium Economy cabin is available on 777-300ER aircraft. Those new seats have improved entertainment systems and USB and 110 V AC ports in each seat. It includes a seat-back screen that is 11.1 inches, compared to the previous 9 inches.[171] In 2018, EVA Air renamed Elite Class to Premium Economy Class.[172]
In-flight entertainment
EVA Air's
Star Gallery entertainment categories include such areas as Sky Hollywood (films), Sky Concert Hall (music and playlist creator), Kids' World (entertainment geared toward younger travelers), among others. The Panasonic Avionics 3000i system can display Mandarin, English, or Japanese text. On certain aircraft, a Panasonic EX3 system is installed. Since 2005, customers can also send SMS
enVoyage is EVA's inflight
Catering
EVA Air offers a variety of meals on intercontinental routes, depending on seat class, destination, and flight length.
including seasonal menu selections varied by destination. Special meal offerings can be requested in each class during booking, including children's, religious, vegetarian, and other meals.In Royal Laurel Class and Premium Laurel Class, passengers can pre-order gourmet entreés, depending on destination,[162] including specialties produced by Din Tai Fung, an award-winning Taiwanese restaurant. Royal Laurel cabins on the Boeing 777 also feature an in-flight refreshment bar, and European wine selections are served.[176]
EVA AIR lounges
EVA AIR operates
EVA Air's four flagship lounges, located at Taiwan Taoyuan International Airport, are:
- The Garden (Exclusively to Infinity MileageLands Diamond and American Express Centurion/EVA Air Co-brand Platinum/Citibank EVA Air Co-brand World Cardholders travelling in Royal Laurel/Premium Laurel/Business Class)
- The Infinity (Accessible by all eligible passengers above and: Royal Laurel/Premium Laurel/Business Class passengers, Star Alliance First/Business Class Passengers and American Express Centurion/EVA Air Co-brand Platinum/Citibank EVA Air Co-brand World Cardholders travelling in Premium Economy/Economy Class)
- The Star (Accessible by all eligible passengers above and: Infinity MileageLands Gold, Star Alliance Gold members, Business customers, Business class/elite passengers travelling with airlines contracted with EGAT on lounge facilities)
- The club by EVA Air (Accessible by all eligible passengers above and: Infinity MileageLands Silver, Citibank Diamond Cardholders, Diners Club cardholders and Citibank EVA Air Cobrand Titanium/Platinum Cardholders).[177]
EVA Air also operates its EVA AIR lounges at Bangkok and Kaohsiung. It previously operated an outstation lounge at San Francisco.
EVA Air lounge services typically include refreshments, business facilities, and television and reading entertainment.
Infinity MileageLands
EVA Air's
Membership into the program is free. The program is divided into four tiers: Green, Silver, Gold, and Diamond.
Shuttle services
EVA Air operates the following shuttle services in the United States and Europe, free for customers:
- To/from
- To/from Dallas-Fort Worth area: Richardson[180]
- To/from Amsterdam Airport Schiphol: Saint-Gilles (Sint-Gillis), Brussels (near the Brussels-South (Midi) railway station) and Berchem, Antwerp (near Antwerp-Berchem bus station) – Co-operated with Reizen Lauwers NV[181]
Accidents and incidents
To date, EVA Air has not had any aircraft losses or passenger fatalities in its operational history.[182] As of 21 January 2021, EVA Air is ranked number 6 in safety after Qantas and five other airlines by cntraveler.com. [183] According to the JACDEC Airline Safety Ranking 2018, EVA Air was ranked 15th out of 100 major airlines.[184]
- On 16 December 2016, EVA Air Flight 015 (operated by a Boeing 777-300ER registered as B-16726) from Taiwan Taoyuan International Airport narrowly missed colliding with Air Canada Flight 788 on takeoff, and subsequently nearly impacted Mount Wilson above Pasadena, California. With takeoffs that evening rerouted to the rarely-used eastbound departure due to weather, the Los Angeles air traffic controller mistakenly told the pilot to turn left instead of right (as they would if the aircraft were taking off westbound, over the ocean). The aircraft complied, and instead headed north, climbing to 5,000-foot (1,500 m) as it headed towards 5,710-foot-high (1,740 m) Mt. Wilson. The EVA aircraft was forced to take evasive action, and climb to 6,000 feet (1,800 m), missing Mt. Wilson by less than 600 feet (180 m). Air Canada Flight 788, also departing Los Angeles, was taking the same route as the EVA aircraft and was forced to climb to 10,000 feet (3,000 m) in evasive action.[185]
- On 2 December 2017, EVA Air Flight 035 from Taiwan Taoyuan International Airport struck a pole while taxiing in darkness. The aircraft (a Boeing 777-300ER registered as B-16718) suffered significant damage on its right leading edge and wing surface. The aircraft had not been taxiing on the centerline after deicing and therefore lacked wing clearance with the light pole.[186]
- On 10 June 2023, EVA Air Flight 189 from
Controversies and labor disputes
- On 29 January 2019, a female EVA Air flight attendant issued a public complaint after EVA Air falsely accused her of taking part in pornography.[191]
- On 20 June 2019, Taiwan Flight Attendants Union (TFAU) started an air strike.[192] EVA Air and Taiwan Flight Attendants reached an agreement on 7 July 2019, stating that the strike would end on 10 July 2019.[193] About 1440 flights were cancelled and more than 280,000 passengers were affected from the air strike. The strike became the longest strike in Taiwan's history.[194] The airline estimated a prospective loss of about US$97 million as a result of the strike.[195]
See also
- List of airlines of Taiwan
- Air transport in Taiwan
- List of airports in Taiwan
- List of companies of Taiwan
- Transportation in Taiwan
References
- ^ a b "EVA Airways to join Star Alliance this week". Australian Business Traveller. 27 March 2012.
- ^ "EVA Air to join Star Alliance in June". Focus Taiwan. Central News Agency. 20 April 2013. Retrieved 24 April 2013.
- ^ a b EVA Airways Corp. 2022 Annual Report (PDF) (Report). Taipei: EVA Airways Corp. 26 March 2023. Retrieved 12 December 2023.
- ^ "Company Profile". EVA Airways.
- ^ a b c d e f g h "EVA Air Consolidated Financial Statements" (PDF). Eva Airways. 2022. Retrieved 10 December 2023.
- ^ a b c d "EVA Air Annual Report 2006" (PDF). EVA Airways. 2006. p. 14,129. Archived from the original (PDF) on 5 December 2008. Retrieved 7 September 2008.
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- ^ a b c Ionides, Nicholas (May 2002). "Evergreen Optimism: EVA Air". Airline Business. Vol. 18, no. 5. pp. 76–78.
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- ISBN 1-74059-360-X
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EVA_Lroutes
was invoked but never defined (see the help page). - ^ "Appears in OAG 1996".
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EVA_MSroutes
was invoked but never defined (see the help page). - ^ "CHINA AIRLINES / EVA AIR NS23 CHENGDU AIRPORT CHANGES". Aeroroutes. 9 February 2023.
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EVA_Cargo
was invoked but never defined (see the help page). - ^ "EVA Air Cancels Taipei – Haikou Service from late-October 2013". Routesonline. 2 October 2013.
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Royal Laurel (皇璽桂冠艙), Premium Laurel (桂冠艙), Elite Class (菁英艙), Super First (超級頭等艙), Super Business (超級商務艙), Evergreen Deluxe (長榮客艙), Economy Deluxe (經濟豪華艙)
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- ^ "JACDEC Airline Safety Ranking 2018". Archived from the original on 19 April 2018. Retrieved 25 January 2018.
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- ^ "EVA 777-300ER wing damaged by pole strike". Flightglobal.com. 4 December 2017. Retrieved 4 December 2017.
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- ^ "ระทึก เครื่องบินชนกัน การบินไทย เฉี่ยวชน อีวีเอ กลางสนามบินฮาเนดะของญี่ปุ่น". Sanook.com (in Thai). 10 June 2023. Retrieved 10 June 2023.
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- ^ Everington, Keoni (31 January 2019). "EVA Air criticized for grilling flight attendant over prostitution, porn". Taiwan News. Retrieved 10 September 2020.
- ^ Everington, Keoni (20 June 2019). "Taiwan's EVA Air flight attendants go on strike". Taiwan News.
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External links
Media related to EVA Air at Wikimedia Commons
- Official website
- Archived website at the Wayback Machine (archive index)