Multi-utility
This article includes a list of general references, but it lacks sufficient corresponding inline citations. (February 2011) |
Multi-utility relates to companies offering a wide range of services and/or products. In the business market, this type of service provision usually relates to energy, environmental services, waste issues, infrastructure and/or telecom services. In the consumer market, it often concerns a combined offering of services in the field of energy and digital products and services (telephony, internet and television). Providers like these are also referred to as multi-service providers. So it often concerns services and products in relation to public utilities. Multi-utility has a relation with cross-selling, offering complementary products and services.
Canada
An example of a multi-utility company in Canada is ATCO. ATCO provides engineering services, modular infrastructure, and natural gas products. Because of their diversification, Atco is able to tie together several related services which enables the company to offer excellent product consistency.
Netherlands
In the
Cogeneration
In the business markets, partnerships were often created as well with (large) customers, particularly in relation to
Outsourcing
The management of these cogeneration installations also fitted the trend of
Current situation
By now, most of the Dutch power companies have abandoned this multi-utility strategy. They have chosen to focus on energy: mono-utility. By doing so, they are returning to their roots as it were. An exception to this is DELTA, from the Dutch province of
This service provision has various manifestation in the business market:
1 Multiple products | Customer takes several products or services |
2 Framework agreement | Customer enters into a contract of several years, and buys a number of products and/or services |
3 Construction and management concept | Investment in and management of assets at the customer, combined with the purchase of several products and services |
4 Outsourcing | Taking over the utility related assets (possibly incl. the personnel involved in that) |
5 Full service | Taking over existing assets, infrastructure and personnel on the business site of the customer, combined with the supply of products and services |
Outside of the Netherlands
Outside of the Netherlands, there are various other multi-utility companies. The best known examples are Stadtwerke in
Another example is