Order fulfillment
Business logistics |
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Distribution methods |
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Management systems |
Industry classification |
Order fulfilment (in
Classification
The first research towards defining order fulfilment strategies was published by Hans Wortmann,[1] and was continued by Hal Mather[2] in his discussion of the P:D ratio, whereby P is defined as the production lead time, i.e. how long it takes to manufacture a product, and D is the demand lead time. D can be viewed as:
- The lead time quoted by the firm to the customer
- The lead time the customer wishes it was
- The competitive lead time
Based on comparing P and D, a firm has several basic strategic order fulfilment options:[3]
- Formula 1cars.
- Build-to-order (BTO); syn: Make-to-Order (MTO) - (D>P) Here, the product is based on a standard design, but component production and manufacture of the final product is linked to the order placed by the final customer's specifications; this strategy is typical for high-end motor vehicles and aircraft.
- Assemble-to-order (ATO); syn: Assemble-to-request - (D<P) Here, the product is built to customer specifications from a stock of existing components. This assumes a modular product architecture that allows for the final product to be configured in this way; a typical example for this approach is Dell's approach to customizing its computers.
- grocery and retailsectors.
- research papers.
Processes
In the broader sense, the possible processes in a logistic-production system are:[4]
- Product enquiry – Initial enquiry about offerings, visit to the web-site, catalogue request
- Sales quote– Budgetary or availability quote
- Order configuration – Where ordered items need selection of options or order lines need to be compatible with each other
- Order booking – The formal order placement or closing of the deal (issuing by the customer of a Purchase Order)
- Order acknowledgment/confirmation – Confirmation that the order is booked and/or received
- Invoicing/billing – The presentment of the commercial invoice/bill to the customer
- Order sourcing/planning – Determining the source/location of item(s) to be shipped
- Order changes – Changes to orders, if needed
- Order processing – Process step where the distribution center or warehouse is responsible to fill order (receive and stock inventory, pick, pack and ship orders).
- Shipment– The shipment and transportation of the goods
- Track and trace – Determine the current and past locations of the goods during transit
- Delivery – The delivery of the goods to the consignee/customer
- Settlement – The payment of the charges for goods/services/delivery
- Returns– In case the goods are unacceptable/are not required
Strategic importance
The order fulfilment strategy also determines the de-coupling point in the supply chain,
- Improve forecasting accuracy
- Provide for flexibility
- Build a process to recognize forecasting errors and quickly correct production planning
It has become increasingly necessary to move the de-coupling point in the supply chain to minimise the dependence on the forecast and to maximise the reactionary or demand-driven supply chain elements. This initiative in the distribution elements of the supply chain corresponds to the
The order fulfilment strategy has also strong implications on how firms customize their products and deal with product variety.
See also
References
- ^ J.C. Wortmann, Chapter: "A classification scheme for master production schedule", in Efficiency of Manufacturing Systems, C. Berg, D. French and B. Wilson (eds) New York, Plenum Press 1983
- ^ a b c Hal Mather, Competitive manufacturing, Prentice Hall 1988
- ISBN 0-538-07461-2
- ^ Keely L. Croxton. (2003) "The Order Fulfillment Process", International Journal of Logistics Management, The, Vol. 14 Iss: 1, pp.19 - 32
- ^ Oden, H. W., Langenwalter, G. A., Lucier, R. A. (1993) Handbook of material and capacity requirements planning McGraw-Hill, Inc.
- ^ Holweg, M. and Pil, F.K. (2001) "Successful build-to-order strategies start with the customer." MIT Sloan Management Review, 43. pg 74-83
- ^ Guven-Uslu, P., Chan, H.K., Ijaz, S., Bak, O., Whitlow, B. and Kumar, V., 2014. In-depth study of ‘decoupling point’as a reference model: an application for health service supply chain. Production Planning & Control, 25(13-14), pp.1107-1117.