Press Ganey

Source: Wikipedia, the free encyclopedia.
Press Ganey Associates
Industry
South Bend, Indiana
,
Key people
Patrick T. Ryan (Executive Chairman and CEO)
Darren Dworkin (COO)
Nell Buhlman (Chief Administrative officer)
Irwin Press and Rod Ganey (cofounders)
Number of employees
2,500 (2015[1])
Websitewww.pressganey.com

Press Ganey Associates is a

outpatient satisfaction survey in the United States.[2]

History

Press Ganey Associates was founded in 1985 by medical anthropologist Irwin Press and sociologist-statistician Rod Ganey, both of whom were then professors at the University of Notre Dame. Over the next fifteen years, the company's client base, which initially consisted of only a few hospitals, grew steadily in size.[3]

In 1993,

Nashville-based medical staffing firm SpecialtyCare.[4]

The

Center for Medicare and Medicaid Services previously used Press Ganey's survey to measure patient satisfaction, but in 2012, after the survey was widely criticized, they replaced it with the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).[5] As of November 2016, Press Ganey's surveys are in use at more than 10,000 medical institutions.[6]

In 2020, Press Ganey acquired NarrativeDx, a patented natural language processing platform built specifically for the language of healthcare. They also acquired Doctor.com, a digital platform in provider directories, online bookings and provider analysis.[citation needed]

Press Ganey acquired SPH Analytics, a company providing customer experience measurement and engagement for the health insurance industry in May 2021. SPH deploys an analytical and predictive approach to measure and report the consumer experience.[citation needed]

In April 2022, Press Ganey acquired the market research, customer experience and employee experience technology business, Forsta.[7]

References

  1. ^ "Press Ganey marks 30th anniversary". South Bend Tribune. 2015-08-05. Retrieved 2018-10-26.
  2. PMID 28183312
    .
  3. .
  4. ^ writer, Jeff Parrott Staff. "Former CEO Mel Hall announces bid to unseat Jackie Walorski". South Bend Tribune. Retrieved 2018-10-25.
  5. PMID 22811203
    .
  6. .
  7. ^ "Forsta acquisition completed | News". Research Live. Retrieved 2022-04-28.

External links