Question answering

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Question answering (QA) is a computer science discipline within the fields of information retrieval and natural language processing (NLP) that is concerned with building systems that automatically answer questions that are posed by humans in a natural language.[1]

Overview

A question-answering implementation, usually a computer program, may construct its answers by querying a structured database of knowledge or information, usually a knowledge base. More commonly, question-answering systems can pull answers from an unstructured collection of natural language documents.

Some examples of natural language document collections used for question answering systems include:

Types of question answering

Question-answering research attempts to develop ways of answering a wide range of question types, including fact, list, definition, how, why, hypothetical, semantically constrained, and cross-lingual questions.

Another way to categorize question-answering systems is by the technical approach used. There are a number of different types of QA systems, including

Rule-based systems use a set of rules to determine the correct answer to a question. Statistical systems use statistical methods to find the most likely answer to a question. Hybrid systems use a combination of rule-based and statistical methods.

History

Two early question answering systems were BASEBALL

chatterbot
programs.

SHRDLU was a successful question-answering program developed by Terry Winograd in the late 1960s and early 1970s. It simulated the operation of a robot in a toy world (the "blocks world"), and it offered the possibility of asking the robot questions about the state of the world. The strength of this system was the choice of a very specific domain and a very simple world with rules of physics that were easy to encode in a computer program.

In the 1970s, knowledge bases were developed that targeted narrower domains of knowledge. The question answering systems developed to interface with these expert systems produced more repeatable[clarification needed] and valid responses to questions within an area of knowledge. These expert systems closely resembled modern question answering systems except in their internal architecture. Expert systems rely heavily on expert-constructed and organized knowledge bases, whereas many modern question answering systems rely on statistical processing of a large, unstructured, natural language text corpus.

The 1970s and 1980s saw the development of comprehensive theories in computational linguistics, which led to the development of ambitious projects in text comprehension and question answering. One example was the Unix Consultant (UC), developed by Robert Wilensky at U.C. Berkeley in the late 1980s. The system answered questions pertaining to the Unix operating system. It had a comprehensive, hand-crafted knowledge base of its domain, and it aimed at phrasing the answer to accommodate various types of users. Another project was LILOG, a text-understanding system that operated on the domain of tourism information in a German city. The systems developed in the UC and LILOG projects never went past the stage of simple demonstrations, but they helped the development of theories on computational linguistics and reasoning.

Specialized natural-language question answering systems have been developed, such as EAGLi for health and life scientists.[6]

Applications

QA systems are used in a variety of applications, including

  • Fact-checking if a fact is verified, by posing a question like: is fact X true or false?
  • customer service,
  • technical support,
  • market research,
  • generating reports or conducting research.

Architecture

As of 2001, question-answering systems typically included a question classifier module that determined the type of question and the type of answer.[7]

Different types of question-answering systems employ different architectures. For example, modern open-domain question answering systems may use a retriever-reader architecture. The retriever is aimed at retrieving relevant documents related to a given question, while the reader is used to infer the answer from the retrieved documents. Systems such as GPT-3, T5,[8] and BART[9] use an end-to-end[jargon] architecture in which a transformer-based[jargon] architecture stores large-scale textual data in the underlying parameters. Such models can answer questions without accessing any external knowledge sources.

Question answering methods

Question answering is dependent on a good search corpus; without documents containing the answer, there is little any question answering system can do. Larger collections generally mean better question answering performance, unless the question domain is orthogonal to the collection. Data redundancy in massive collections, such as the web, means that nuggets of information are likely to be phrased in many different ways in differing contexts and documents,[10] leading to two benefits:

  1. If the right information appears in many forms, the question answering system needs to perform fewer complex NLP techniques to understand the text.
  2. Correct answers can be filtered from
    false positives
    because the system can rely on versions of the correct answer appearing more times in the corpus than incorrect ones.

Some question answering systems rely heavily on automated reasoning.[11][12]

Open domain question answering

In

knowledge representation
.

The system takes a natural language question as an input rather than a set of keywords, for example: "When is the national day of China?" It then transforms this input sentence into a query in its logical form. Accepting natural language questions makes the system more user-friendly, but harder to implement, as there are a variety of question types and the system will have to identify the correct one in order to give a sensible answer. Assigning a question type to the question is a crucial task; the entire answer extraction process relies on finding the correct question type and hence the correct answer type.

Keyword extraction is the first step in identifying the input question type.[14] In some cases, words clearly indicate the question type, e.g., "Who", "Where", "When", or "How many"—these words might suggest to the system that the answers should be of type "Person", "Location", "Date", or "Number", respectively. POS (part-of-speech) tagging and syntactic parsing techniques can also determine the answer type. In the example above, the subject is "Chinese National Day", the predicate is "is" and the adverbial modifier is "when", therefore the answer type is "Date". Unfortunately, some interrogative words like "Which", "What", or "How" do not correspond to unambiguous answer types: Each can represent more than one type. In situations like this, other words in the question need to be considered. A lexical dictionary such as WordNet can be used for understanding the context.

Once the system identifies the question type, it uses an information retrieval system to find a set of documents that contain the correct keywords. A tagger and NP/Verb Group chunker can verify whether the correct entities and relations are mentioned in the found documents. For questions such as "Who" or "Where", a named-entity recogniser finds relevant "Person" and "Location" names from the retrieved documents. Only the relevant paragraphs are selected for ranking.[clarification needed]

A vector space model can classify the candidate answers. Check[who?] if the answer is of the correct type as determined in the question type analysis stage. An inference technique can validate the candidate answers. A score is then given to each of these candidates according to the number of question words it contains and how close these words are to the candidate—the more and the closer the better. The answer is then translated by parsing into a compact and meaningful representation. In the previous example, the expected output answer is "1st Oct."

Mathematical question answering

An open-source, math-aware, question answering system called

MathQA, based on Ask Platypus and Wikidata, was published in 2018.[15] MathQA takes an English or Hindi natural language question as input and returns a mathematical formula retrieved from Wikidata as a succinct answer, translated into a computable form that allows the user to insert values for the variables. The system retrieves names and values of variables and common constants from Wikidata if those are available. It is claimed that the system outperforms a commercial computational mathematical knowledge engine on a test set.[15] MathQA is hosted by Wikimedia at https://mathqa.wmflabs.org/. In 2022, it was extended to answer 15 math question types.[16]

MathQA methods need to combine natural and formula language. One possible approach is to perform supervised annotation via

CLEF 2020[17] was launched to address the problem of linking newly posted questions from the platform Math Stack Exchange to existing ones that were already answered by the community. Providing hyperlinks to already answered, semantically related questions helps users to get answers earlier but is a challenging problem because semantic relatedness is not trivial.[18] The lab was motivated by the fact that 20% of mathematical queries in general-purpose search engines are expressed as well-formed questions.[19] The challenge contained two separate sub-tasks. Task 1: "Answer retrieval" matching old post answers to newly posed questions, and Task 2: "Formula retrieval" matching old post formulae to new questions. Starting with the domain of mathematics, which involves formula language, the goal is to later extend the task to other domains (e.g., STEM disciplines, such as chemistry, biology, etc.), which employ other types of special notation (e.g., chemical formulae).[17][18]

The inverse of mathematical question answering—mathematical question generation—has also been researched. The PhysWikiQuiz physics question generation and test engine retrieves mathematical formulae from Wikidata together with semantic information about their constituting identifiers (names and values of variables).[20] The formulae are then rearranged to generate a set of formula variants. Subsequently, the variables are substituted with random values to generate a large number of different questions suitable for individual student tests. PhysWikiquiz is hosted by Wikimedia at https://physwikiquiz.wmflabs.org/.

Progress

Question answering systems have been extended in recent[may be outdated as of April 2023] years to encompass additional domains of knowledge[21] For example, systems have been developed to automatically answer temporal and geospatial questions, questions of definition and terminology, biographical questions, multilingual questions, and questions about the content of audio, images,[22] and video.[23] Current question answering research topics include:

In 2011,

Watson, a question answering computer system developed by IBM, competed in two exhibition matches of Jeopardy! against Brad Rutter and Ken Jennings, winning by a significant margin.[32]
open source license. This system uses Wikipedia as knowledge source.[2] The open source framework Haystack by deepset combines open-domain question answering with generative question answering and supports the domain adaptation[clarification needed] of the underlying[clarification needed] language models for industry use cases[vague
]. [34][35]

References

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  4. ^ GREEN JR, Bert F; et al. (1961). "Baseball: an automatic question-answerer" (PDF). Western Joint IRE-AIEE-ACM Computer Conference: 219–224.
  5. ^ Woods, William A; Kaplan, R. (1977). "Lunar rocks in natural English: Explorations in natural language question answering". Linguistic Structures Processing 5. 5: 521–569.
  6. ^ "EAGLi platform - Question Answering in MEDLINE". candy.hesge.ch. Retrieved 2021-12-02.
  7. ^ Hirschman, L. & Gaizauskas, R. (2001) Natural Language Question Answering. The View from Here. Natural Language Engineering (2001), 7:4:275-300 Cambridge University Press.
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  11. ^ Moldovan, Dan, et al. "Cogex: A logic prover for question answering." Proceedings of the 2003 Conference of the North American Chapter of the Association for Computational Linguistics on Human Language Technology-Volume 1. Association for Computational Linguistics, 2003.
  12. ^ Furbach, Ulrich, Ingo Glöckner, and Björn Pelzer. "An application of automated reasoning in natural language question answering." Ai Communications 23.2-3 (2010): 241–265.
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  25. ^ Light, Marc, et al. "Reuse in Question Answering: A Preliminary Study." New Directions in Question Answering. 2003.
  26. ^ Yih, Wen-tau, Xiaodong He, and Christopher Meek. "Semantic parsing for single-relation question answering." Proceedings of the 52nd Annual Meeting of the Association for Computational Linguistics (Volume 2: Short Papers). 2014.
  27. ^ Perera, R., Nand, P. and Naeem, A. 2017. Utilizing typed dependency subtree patterns for answer sentence generation in question answering systems.
  28. ^ de Salvo Braz, Rodrigo, et al. "An inference model for semantic entailment in natural language." Machine Learning Challenges Workshop. Springer, Berlin, Heidelberg, 2005.
  29. ^ "BitCrawl by Hobson Lane". Archived from the original on October 27, 2012. Retrieved 2012-05-29.{{cite web}}: CS1 maint: bot: original URL status unknown (link)
  30. ^ Perera, R. and Perera, U. 2012. Towards a thematic role based target identification model for question answering. Archived 2016-03-04 at the Wayback Machine
  31. ^ Das, Abhishek, et al. "Embodied question answering." Proceedings of the IEEE Conference on Computer Vision and Pattern Recognition. 2018.
  32. ^ Markoff, John (2011-02-16). "On 'Jeopardy!' Watson Win is All but Trivial". The New York Times.
  33. ^ "DrQA".
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  35. ^ "Haystack documentation". deepset. Retrieved 4 November 2022.

Further reading

External links