Suggestion box

Source: Wikipedia, the free encyclopedia.
"This image is a public domain image, which means either that copyright has expired in the image or the copyright holder has waived their copyright".[1]

The suggestion box is used for collecting slips of

employee
opinion.

History

"Drop Your Ideas in the Suggestion Box" (US propaganda poster during World War II)

Daniel W. Voorhees, a U.S Senator from

forms on an institution's website
.

The suggestion box for

customer relations
.

Soon enough the ideology behind the suggestion box gained momentum and was introduced into corporate settings. Management would use the comments left in the box to assess the workplace culture. Companies since have adopted their own versions of this solicitation model to better fit their needs.

Modern versions

Internet suggestion box for employees in a factory.

The physical box, as a

postal service systems was replaced, in the 2000s, by email
. The traditional function, "obtaining additional comments, questions, and requests", still exist as a demand: collecting information with input from customers and patrons of a particular organization, or means for garnering employee input.

During this age of fast moving technology the physical suggestion box simply cannot keep up. In some contexts the modern suggestion box is a webpage with an anonymous form, for example an online reviews, anonymous digital feedback, employee suggestion programs, and employee review sites such as Indeed. In other contexts, it turned into a complete issue tracking system, which allows the following main features (that was impossible with the old classic suggestion boxes):

  • Store the entire history suggestions in a database: each suggestion receives a "ticket number", and a detailed suggestion-form is stored;
  • Allow the user and the company monitor the status on your routing: each ticket receives a status, that changes with its progress in the audition feedback or the problem-resolution.

Running a suggestion program virtually can be beneficiary regarding greater transparency, clear and direct communication, and a more effective feedback loop.

Employee crowdsourcing

Gathering employee opinions with a suggestion box can also be fruitful, especially in

shoot the messenger" mentality. However, as with the use of anonymous suggestion forms from the public, allowing unsigned comments may sacrifice accountability and make the feedback system prone to abuse. Employers can also gather employee opinion by posing questions and gathering everyone's opinion anonymously through crowdsourcing. Using the employee's knowledge, crowdsourcing techniques have been known to promote "New Innovations".[3]

Recording received suggestions in a database can help track any trends. While some systems keep suggestions private, some systems make suggestions public, allowing other people to endorse the suggestion rather than creating a similar one. This voting system allows organizers to quickly see what is most suggested. Much like suggestion box allows employees to give ideas, internal company crowdsourcing gauges employee opinions on ideas or suggestions.[4]

See also

Look up suggestion box in Wiktionary, the free dictionary.

References

  1. ^ Limited, Alamy. "Stock Photo - 750 Heinz plant suggestion box". Alamy. Retrieved 2020-10-04.
  2. ^ "Suggestion Box History: The Small Data Before Big Data". Tedium: The Dull Side of the Internet. Retrieved 2020-11-27.
  3. ProQuest 1368545621
    .
  4. doi:10.46364/ejwi.v2i2.387
    . Retrieved 28 November 2020.
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