User experience
User experience (UX) is how a user interacts with and experiences a
Definitions
According to Nielsen Norman Group, 'user experience' includes all the aspects of the interaction between the end-user with the company, its services, and its products.[1]
The international standard on ergonomics of human-system interaction, ISO 9241, defines user experience as a "user’s perceptions and responses that result from the use and/or anticipated use of a system, product or service".[2] According to the ISO definition, user experience includes all the users' emotions, beliefs, preferences, perceptions, physical and psychological responses, behaviors and accomplishments that occur before, during, and after use. The ISO also lists three factors that influence user experience: the system, the user, and the context of use.
Note 3 of the standard hints that
In addition to the
History
Early developments in user experience can be traced back to the Machine Age that includes the 19th and early 20th centuries. Inspired by the machine age intellectual framework, a quest for improving assembly processes to increase production efficiency and output led to the development of major technological advancements, such as mass production of high-volume goods on moving assembly lines, high-speed printing press, large hydroelectric power production plants, and radio technology, to name a few.
Frederick Winslow Taylor and Henry Ford were in the forefront of exploring new ways to make human labor more efficient and productive. Taylor's pioneering research into the efficiency of interactions between workers and their tools is the earliest example that resembles today's user experience fundamentals.[citation needed]
The term user experience was brought to wider knowledge by
Several developments affected the rise of interest in the user experience:
- Recent advances in human-computer interaction into practically all areas of human activity. This has led to a shift away from usability engineering to a much richer scope of user experience, where users' feelings, motivations, and values are given as much, if not more, attention than efficiency, effectiveness and basic subjective satisfaction (i.e. the three traditional usability metrics.)[9][10]
- In visual design, and usability. Marketing and branding people needed to enter the interactive world where usability was important. Usability people needed to take marketing, branding, and aesthetic needs into account when designing websites. User experience provided a platform to cover the interests of all stakeholders: making web sites easy to use, valuable, and effective for visitors. This is why several early user experience publications focus on website user experience.[11][12][13][14]
The field of user experience represents an expansion and extension of the field of usability, to include the
User experience of an interactive product or a website is usually measured by a number of methods, including questionnaires, focus groups, observed usability tests, user journey mapping and other methods. A freely available questionnaire (available in several languages) is the User Experience Questionnaire (UEQ).[15] The development and validation of this questionnaire is described in a computer science essay published in 2008.[16]
Higher levels of user experience have been linked to increased effectiveness of digital health interventions targeting improvements in physical activity,[17] nutrition, mental health and smoking.[18]
Google Ngram Viewer shows wide use of the term starting in the 1930s.[19] "He suggested that more follow-up in the field would be welcomed by the user, and would be a means of incorporating the results of user's experience into the design of new machines." Use of the term in relation to computer software also pre-dates Norman.[20]
Influences on user experience
Many factors can influence a user's experience with a system. To address the variety, factors influencing user experience have been classified into three main categories: user's state and previous experience, system properties, and the usage context (situation).[21] Understanding representative users, working environments, interactions and emotional reactions help in designing the system during User experience design.
Momentary emotion or overall user experience
Single experiences influence the overall user experience:[22] the experience of a key click affects the experience of typing a text message, the experience of typing a message affects the experience of text messaging, and the experience of text messaging affects the overall user experience with the phone. The overall user experience is not simply a sum of smaller interaction experiences, because some experiences are more salient than others. Overall user experience is also influenced by factors outside the actual interaction episode: brand, pricing, friends' opinions, reports in media, etc.
One branch in
Developer experience
Developer experience (DX) is a user experience from a developer's point of view. It is defined by the tools, processes, and software that a developer uses when interacting with a product or system while in the process of production of another one, such as in software development.[23] DX has had increased attention paid to it especially in businesses who primarily offer software as a service to other businesses where ease of use is a key differentiator in the market.[24]
See also
- Chief experience officer
- Content strategy
- Customer experience
- Expectation
- Hick's law
- Human factors and ergonomics
- Interaction design
- Interaction design pattern
- Responsive web design
- Usability
- User-centered design
- User experience design
- User experience evaluation
- User interface design
- User research
- Online to offline
References
- ^ Don, Norman; Jakob, Nielsen. "The Definition of User Experience (UX)". Nielsen Norman Group. Retrieved 2 March 2021.
- ^ International Organization for Standardization (2019). Ergonomics of human-system interaction – Part 210: Human-centred design for interactive systems (2nd ed.). ISO 9241-210:2019 (formerly known as ISO 13407).
- ^ "User experience definitions". Archived from the original on 13 January 2012.
- ^ Law, E.; Roto, V.; Hassenzahl, M.; Vermeeren, A.; Kort, J. (4–9 April 2009). "Understanding, Scoping and Defining User Experience: A Survey Approach". Proceedings of Human Factors in Computing Systems conference. CHI’09. Boston, MA, USA. Archived (PDF) from the original on 11 September 2017.
- ^ Donald Norman, Jim Miller, Austin Henderson: What You See, Some of What's in the Future, And How We Go About Doing It: HI at Apple Computer Archived 20 October 2017 at the Wayback Machine. Proceedings of CHI 1995, Denver, Colorado, USA
- ^ Buley, Leah. 2013, The User Experience Team of One: A Research and Design Survival Guide. Rosenfield Media, LLC, USA.
- ^ Nielsen, Jakob. "A 100-Year View of User Experience". Nielsen Norman Group. Retrieved 5 August 2022.
- ^ "Peter in Conversation with Don Norman About UX & Innovation". Archived from the original on 7 December 2013.
- ^ ISO 9241-11:1998, Ergonomics of Human System Interaction: Guidance on usability
- ^ "COST - Towards the Integration of Transectorial IT Design and Evaluation (End date: November 2013)". cost.eu. Archived from the original on 14 March 2015. Retrieved 9 May 2018.
- ^ Fleming, J. 1998, Web Navigation: Designing the User Experience Archived 10 August 2017 at the Wayback Machine. O'Reilly & Associates, Inc, USA.
- ^ Garrett, J. 2003, Elements of User Experience: User-Centered Design for the Web Archived 3 December 2016 at the Wayback Machine. New Riders Press, USA.
- ISBN 978-0-08-049756-3. Archivedfrom the original on 9 May 2018.
- ^ Berry, D. 2000, The user experience - The iceberg analogy of usability. Technical library of the IBM Ease of Use Team. "The user experience". IBM. October 2000. Archived from the original on 15 August 2010. Retrieved 15 September 2010.
- ^ "UEQ - User Experience Questionnaire". ueq-online.org. Archived from the original on 1 October 2017. Retrieved 9 May 2018.
- ^ Laugwitz, B., Held, T. & Schrepp, M. (2008). Construction and evaluation of a user experience questionnaire Archived 11 September 2017 at the Wayback Machine. In: Holzinger, A. (Ed.): USAB 2008, LNCS 5298, S. 63-76.
- PMID 33605897.
- PMID 21821503.
- ^ Lubrication Engineering. 1945.
- ^ "Google Ngram Viewer". books.google.com. Retrieved 9 May 2018.
- ^ Hassenzahl, M. & Tractinsky, N. 2006, User Experience – a Research Agenda Archived 20 October 2014 at the Wayback Machine. Behaviour and Information Technology, Vol. 25, No. 2, March–April 2006, pp. 91-97
- ^ Forlizzi, J., Battarbee, K. 2004, Understanding Experience in Interactive Systems Archived 31 January 2016 at the Wayback Machine. Proceedings of DIS2004, 1–4 August 2004, Cambridge, USA.
- ^ "Good Developer Experience". Developer Experience Knowledge Base. Retrieved 10 September 2021.
- ^ "What is Developer Experience (DX)?". CSS-Tricks. 15 June 2020. Retrieved 10 September 2021.