Visible by Verizon
Parent Verizon Consumer | | |
Website | www |
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Visible by Verizon (stylized as v˙s˙ble and also known simply as Visible) is a prepaid cell phone service owned and operated wholly by
History
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Visible was launched by Verizon on May 10, 2018 without any prior announcement. At launch, the service was only available by invitation only, and at the time, required users to register via the Visible app or its website. Once registered, Visible would send users a SIM card the next day and once installed, can access the network. In addition, only unlocked phones were available to be used at launch. Then, in 2021, a new CEO named Angie Klein joined the wireless prepaid service.[3][4]
About
Visible is an all-digital wireless carrier in the United States, offering unlimited text, talk, data, and
As of May 2021, Angie Klein is CEO.[11]
Visible was named to Fast Company’s Most Innovative Companies list in 2020, and was named Best Telecom Brand by Adweek in 2021.[12] Visible has also won a Shorty Social Good Award for its #VisibleActsofKindness campaign.[13]
In June 2022, Visible was rebranded as Visible by Verizon.[14]
In November 2022, Visible became part of the Verizon Value organization, led by Angie Klein.
Customer complaints
The company has faced numerous complaints since its inception related to its lackluster or non-existent customer support, which is only available via chat through their Android or iOS app, and social media platforms Facebook and Twitter.[18][19][20][21] The company has no phone number, and thus no customer support via telephone.[21] Customer complaints range from weeks long waits for porting in / out to complete, SIM / eSIM provisioning issues, loss of service for multiple days, failing to honor promotional deals, and charges to credit cards without services provided.[18][19][22]
On April 28, 2021, the Better Business Bureau issued an alert posted for the company, citing a pattern of consumer complaints that the company was unresponsive to their request for assistance regarding cellular service and billing and advising consumers to file complaints with the Federal Trade Commission Bureau of Consumer Protection.[20] The company's score with the Better Business Bureau is B−, with a rating of 1.38/5 stars.[20]
In a September 20, 2022 article in
References
- ^ Choi, Andy (18 August 2019). "What is Visible?". www.verizon.com (Press release). Retrieved 20 December 2021.
- ^ Broida, Rick. "Visible game-changer: $40 per month, no speed cap". CNET. Retrieved 2021-07-14.
- ^ Shieber, Jonathan; Ha, Anthony (May 10, 2018). "Verizon stealthily launched a startup offering $40-per-month unlimited data, messaging and minutes". TechCrunch.
- ^ Dano, Mike (May 11, 2018). "Verizon funds new 'Visible' app-based provider offering $40/month unlimited". Fierce Wireless.
- ^ a b "6 Things To Know Before You Sign Up for Visible". Clark Howard. 2019-09-04. Retrieved 2021-02-26.
- ^ Broida, Rick. "Visible game-changer: $40 per month, no speed cap". CNET. Retrieved 2021-02-26.
- ^ "Verizon's Visible adds 5G, eSIM support". Fierce Wireless. 9 February 2021. Retrieved 2021-02-26.
- ^ Cipriani, Jason. "Visible adds 5G, eSIM, improves Party Pay plan to prepaid service". ZDNet. Retrieved 2021-07-14.
- ^ "Why isn't Visible a Verizon MVNO?". Android Authority. 2018-05-16. Retrieved 2021-02-26.
- ^ Edwards, Luke; updated, Alex Whitelock last (2022-03-01). "Visible wireless plans guide: coverage, price, and everything you need to know". TechRadar. Retrieved 2023-03-21.
- ^ "Verizon's Visible names Angie Klein as CEO". Fierce Wireless. 26 May 2021. Retrieved 2021-07-14.
- ^ "In a Year of Uncertainty, These Brands Defined Disruption". Retrieved 2021-02-26.
- ^ "#VisibleActsofKindness - The Shorty Awards". shortyawards.com. Retrieved 2021-02-26.
- ^ "Verizon gives Visible and Total Wireless a new name". Wirefly. Retrieved 17 November 2022.
- ^ Furnas, Dawn (2022-11-16). "Verizon launches new organization to encompass value brands". NJBIZ. Retrieved 2023-03-21.
- ^ "Angie Klein to lead Verizon's value business". www.verizon.com. 2022-11-15. Retrieved 2023-03-21.
- ^ Furnas, Dawn (2022-11-16). "Verizon launches new organization to encompass value brands". NJBIZ. Retrieved 2023-03-21.
- ^ a b "Visible Service, LLC | Complaints | Better Business Bureau® Profile". www.bbb.org. Retrieved 2022-11-13.
- ^ a b "Visible Service, LLC | Reviews | Better Business Bureau® Profile". www.bbb.org. Retrieved 2022-11-13.
- ^ a b c "Visible Service, LLC | Better Business Bureau® Profile". www.bbb.org. Retrieved 2022-11-13.
- ^ a b "Visible | It's Phone Service. In An App". www.visible.com. Retrieved 2022-11-13.
- ^ "Visible is rated "Bad" with 1.4 / 5 on Trustpilot". Trustpilot. Retrieved 2022-11-13.
- ^ Hardesty, Linda (2022-09-20). "Visible acknowledges customer service problems". Fierce Wireless. Retrieved 2022-11-13.