Web chat

Source: Wikipedia, the free encyclopedia.

A web chat is a text-based system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software.[1] This trait allows users instantaneous access and only a web browser is required to chat. Users will always get the latest version of a chat service because no software installation or update are required.

Web chat software

The following are standalone chat servers:

  • IBM Sametime

The following are web front ends (requires e.g. IRC chat server):

Live support software

Web chat software is sometimes used in a business context as live support software, also called live support, live help or live chat. In this case, the web chat software is integrated with a website to allow for a customer to chat with the business representative or the website owner. Live support on a web chat channel can be provided by both human agents as well as virtual agents and

chatbots
. In many cases, both humans and live chat tools work in tandem to improve the digital customer experience.

The following are web-based live support applications, which enable website visitors to chat with the sales or support people of the website in real-time.[2][3] Webmasters only need to paste a piece of code onto the web pages to get them working.

Web-based chat services

There are plenty of web chat services and

chat rooms
that allow communication – often directly addressed, but anonymous, between users in a multi-user environment. These services are used for one-to-one and one-to-many communication. Websites with browser-based chat services include:

See also

References

  1. ^ Gao, Kevin. "5 Best Practices for Increasing Sales with Live Chat Software". Salesforce. Retrieved 23 September 2014.
  2. ^ "2013 Best Live Chat Support Software Reviews". TopTenReviews. Retrieved 5 June 2013.
  3. ^ "Live Chat Software Comparison". SocialCompare. Retrieved 23 September 2014.

External links