Consumer Assessment of Healthcare Providers and Systems

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Consumer Assessment of Healthcare Providers and Systems (CAHPS) refers to a set of

healthcare services.[2]
To customize a standardized CAHPS survey, users can add questions on a variety of topics.

The development of CAHPS surveys is funded and overseen by the

healthcare organizations
use data to identify strengths and weaknesses, determine where they need to improve, and track progress over time.

Several types of CAHPS surveys are available for different kinds of healthcare settings and

providers. Examples include the CAHPS Health Plan Survey,[3] the CAHPS Hospital Survey (HCAHPS),[4] and the CAHPS Clinician & Group Survey (CG-CAHPS).[5]
CAHPS surveys may be administered by phone and/or mail, depending on the certification of the vendor administering the survey.

CAHPS surveys help healthcare organizations use data to identify strengths and weaknesses, determine where they need to improve, and track progress over time. Each CAHPS survey is designed to assess patient experience in a specific health care setting.

Reliability

To receive the CAHPS trademark, patient experience surveys must meet specified standards established by AHRQ. In particular, AHRQ requires that developers of CAHPS surveys use both cognitive and psychometric testing methods to maximize the reliability and validity of the survey instruments.[6][7][8]

References

  1. PMID 23064270
    .
  2. ^ "About CAHPS". AHRQ.
  3. ^ "CAHPS Health Plan Survey". www.ahrq.gov. Retrieved 2024-01-12.
  4. ^ "CAHPS Hospital Survey". www.ahrq.gov. Retrieved 2024-01-12.
  5. ^ "CAHPS Clinician & Group Survey". www.ahrq.gov. Retrieved 2024-01-12.
  6. PMID 16316437
    .
  7. S2CID 4783667
    .
  8. PMID 10098556
    .

External links
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