Social knowledge management

Social knowledge management is a business approach that aims to leverage the collective intelligence and social interactions of an organization’s members and stakeholders. It is a branch of knowledge management, which is a multidisciplinary field that deals with the creation, sharing, and use of knowledge in various domains, such as business, economics, psychology, and information management. Knowledge management seeks to enhance organizational performance, innovation, and competitiveness by managing the intangible assets of an organization, such as human capital, know-how, technology, customers, and networks.^[1]

Social media is a key enabler of social knowledge management, as it facilitates communication, collaboration, and learning among individuals and groups, both within and outside the organization. Social media can also provide valuable insights and feedback from customers, partners, and other stakeholders, as well as generate and disseminate new knowledge. Social media can be used for various purposes in a business context, such as sentiment analysis, social learning, social collaboration, and social knowledge management.

Social knowledge management is one of the application areas of social media in a business context next to others like

knowledge work

in organizations can be optimized extremely: like a better distribution sharing and access to knowledge. This will be more and more important, as in today's business world, speed and complexity increase dramatically, while work environments change constantly.