Software performance management
In
Business Service Management
).
Types and categories
Types and categories of IT performance management include:
- telecommunications equipment. It also includes a set of subfunctions, such as gathering statistical information, maintaining and examining historical logs, determining system performance under natural and artificial conditions, and altering system modes of operation.[1]
- System performance management includes monitoring and management of utilization of operating systems resources, including CPU, memory, I/O, and disk usage. This includes both physical and virtual systems. In cloud environments events can be defined using monitoring software and actions automated with cloud management application programming interfaces.[2]
- Application performance management: the discipline within systems management that focuses on monitoring and managing the performance and availability of software applications. APM looks at workflow and related IT tools deployed to detect, diagnose, remedy, and report on application performance issues to ensure that application performance meets or exceeds the expectations of end-users and businesses.
- Self-learning performance management: the use of technology to help automate the performance management of information technology systems. This is done through the use of software that employs applied mathematics (such as statistics, time series analysis, and forecasting), automated baselining, neural networks, pattern recognition, and other similar technologies. The intent is to automate manual processes and "fixed baseline" approaches used to determine when IT systems are operating out of normal ranges, which would indicate potential system problems. Self-learning performance management is complementary to the disciplines of systems management, network performance management, and application performance management, and is sometimes referred to by IT analyst firms like Gartner by the term behavior learning technology or behavior learning software.[3]
- Business transaction management (BTM): the discipline within systems management that monitors business transactions across the data center in order to manage IT performance.
Uses
Outage prevention or remediation
- Alerts as to which components may be failing
- Isolates failing components
- Provides details to incident management process to speed the repair or remediation process
- Logs provided can provide preventative measures for future incidents that might occur, and leverage capacity
Service level management
- Provides service level agreementis being met
- Provides historical data on component usage and workload to help IT organizations determine appropriate costs and charges for internal and external customers
- Allows for clients to ensure that what is being delivered to them is up to their quality standards
- Allows to see which components aren't meeting the standards of your business or their clientele
Capacity planning
- Provides historical data on IT component workloads and usage to help information technology planning staff increase, consolidate, or reduce resources in the future
- Provides foresight for companies to leverage resources and plan adequately for projects or other initiatives
- More specific allocation allows for better performance and quality of product for your business or client.
Vendors
Companies who offer IT performance management tools include Xangati,
HP Software Division.[4]
References
- ^
This article incorporates public domain material from Federal Standard 1037C. General Services Administration. Archived from the original on 2022-01-22. (in support of MIL-STD-188).
- ^ Amies A, Sanchez J, Vernier D, and Zheng X D, 2011. Monitor services in the cloud IBM developerWorks, February 15
- ^ Williams, David - Gartner Analyst Research Profile; retrieved 7/15/09 online at http://www.gartner.com/AnalystBiography?authorId=14134
- ^ Network World. "HP redefines IT performance management. New software suite and other tools aimed at helping IT show its value to the business." Beth Schultz. June 1, 2011.
