Web-based VoIP

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Web-based VoIP is the integration of

. It enables digital communication sessions between Web users or between users of traditional telecommunication services.

Instead of using dedicated, hardware-based VoIP devices, such as

.

Using click-to-call, for example, a web user may click on a telephone number, or some other suitable icon, embedded in a corporate web site to initiate a web-based telephone call with a customer service representative without leaving the website or using any other additional telephony equipment.

Applications

• Retail customer service
• Person-to-person VoIP calls (possibly using a lookup like
  ENUM, or integration with services like Skype
  )
• Web conferences
• E-learning
• Social networking

Protocols

• SIP
• XMPP
• WebRTC
• Other standards based such as H.323
• Proprietary such as Skype

See also

• Cloud communications
• WebRTC RFC

References

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