Talk:Virtual queue

This article is rated Start-class on Wikipedia's content assessment scale. It is of interest to the following WikiProjects:

Business Low‑importance This article is within the scope of WikiProject Business, a collaborative effort to improve the coverage of business articles on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.BusinessWikipedia:WikiProject BusinessTemplate:WikiProject BusinessWikiProject Business articles Low This article has been rated as Low-importance on the project's importance scale. Systems Low‑importance This article is within the scope of WikiProject Systems, which collaborates on articles related to systems and systems science.SystemsWikipedia:WikiProject SystemsTemplate:WikiProject SystemsSystems articles Low This article has been rated as Low-importance on the project's importance scale. This article is within the field of Operations research. Telecommunications Low‑importance Low This article has been rated as Low-importance on the project's importance scale.

I'm a professional in the field of call center consulting. I was surprised to find very little information on Wikipedia about the call center industry, which is an important part of our global economy.

There are hundreds of companies churning out new technologies that are transforming the way we interact with companies and service providers. I encourage more discussions about contact center metrics, best practices, architecture/topology, etc. After all, how often do we pick up the phone and dial an 800 number? Whether it's to book a flight, to pay a bill or to order items from a catalog, we're being connected to a call center.

Gdakters 11:28, 16 September 2006 (UTC)[reply]