Draft:Atera Networks

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Atera Networks
Windows, macOS, Linux
TypeRemote desktop software, Remote administration, Remote support
LicenseProprietary software
Websiteatera.com

Atera Networks (also known as "Atera") is an

ticketing systems.[1]

Targeted towards

managed service providers (MSPs), Atera facilitates file transfers, remote computer access, multi-user support, and the creation of automation without limitations on device or server counts.[2] It aims to shift IT professionals from a reactive to a proactive work model.[2] The company maintains offices in New York and the Netherlands.[3]

Company

Founded in 2011 by Gil Pekelman and Oshri Moyal in Israel, in 2024 Atera served a customer base that has grown to include 12,000 users spanning 120 countries, indicative of a substantial increase in its annual growth rate.[4][1][5][6] The Tel Aviv-based startup focuses on developing predictive IT management software for organizations[7] incorporating AI for system malfunction prediction and management.[8] The platform, offered as a software as a service(SaaS), enables remote access, billing, and reporting capabilities.[9][5] It employs artificial intelligence (AI) to improve workflow and the efficiency of processes.[5]

After a decade of operation without external funding, Atera raised $100 million in two

bootstrapped[7] until its first investment round in 2020, led by K1, with a $25 million investment.[4] In 2021, a Series B funding round led by General Atlantic,[1][4] with K1 also participating, brought in $77 million,[2] valuing Atera at $500 million.[7] The funding was aimed to enhance customer reach, expand product capabilities, particularly in AI for predictive analytics, and support further global expansion and product innovation.[7][3]

Software

The software architecture begins with endpoint-installed clients connecting to a network, allowing IT managers to monitor networks as if localized.

data points from devices, focusing on hardware performance, networking, software performance, and security diagnostics, predicting potential issues.[7] In January 2023, Atera integrated OpenAI Codex into its RMM platform for automated script generation, aiming to reduce manual scripting time for IT professionals.[1][10] This integration is part of Atera's strategy to utilize AI and machine learning for automation and failure prediction, enhancing the platform's overall efficiency.[10] A further expansion with OpenAI in April 2023 introduced a feature for automating remediation processes based on support ticket inputs.[11]

The company has integrated its IT platform with Microsoft’s Azure OpenAI Service, which contributes to a comprehensive monitoring of IT operations.[12] The platform's artificial intelligence capabilities allow end-users to autonomously address and resolve tickets, thereby minimizing the need for IT intervention.[12] This function aims to substantially reduce initial response times and amplify the productivity of IT teams.[12]

Atera integrates third-party security software for enhanced protection and issues security patches.

patch management, and extensive reporting capabilities, offering insights into IT service performance and technician efficiency.[7][9]

References

  1. ^ a b c d Kerner, Sean Michael (26 January 2023). "Remote IT management gets a generative AI boost as Atera adds OpenAI Codex". VentureBeat. Retrieved 11 March 2024.
  2. ^ a b c "Analyze More Than 40 Thousand Data per Second: ATERA Raised 77 Million Dollars". Retrieved 11 March 2024.
  3. ^ a b "Tech Buzz: Israel's hi-tech market gets three new unicorns, three IPOs". The Jerusalem Post | JPost.com. 29 July 2021. Retrieved 11 March 2024.
  4. ^ a b c d מגן, הדס (11 December 2021). ""קיבלנו מיילים מקרנות ואמרנו - לא": הסטארט־אפים שלא רוצים משקיעים". Globes. Retrieved 11 March 2024.
  5. ^ a b c "Atera". Retrieved 11 March 2024.
  6. ^ "QBS MSP Strengthens Service Offering through Strategic Partnership with Atera". www.qbssoftware.com. Retrieved 11 March 2024.
  7. ^ a b c d e f g h Lunden, Ingrid (28 July 2021). "Atera raises $77M at a $500M valuation to help SMBs manage their remote networks like enterprises do". TechCrunch. Retrieved 11 March 2024.
  8. ^ "הבינה מלאכותית, כל השאר טבעי. הפי האוור במשרדי "אטרה" - וואלה! כסף". וואלה! (in Hebrew). 24 March 2022. Retrieved 27 March 2024.
  9. ^ a b Ohlhorst, Frank J. (22 January 2021). "How Atera Brings IT Management to Distributed Workforces". eWEEK. Retrieved 27 March 2024.
  10. ^ a b Comeau, Zachary (26 January 2023). "Atera Launches OpenAI Integration for IT Script Generating". My TechDecisions. Retrieved 27 March 2024.
  11. ^ Comeau, Zachary (3 April 2023). "Atera Expands OpenAI Integration With Automated Remediation Loops". My TechDecisions. Retrieved 27 March 2024.
  12. ^ a b c "10x efficiency: Atera enables better IT management with its AI-powered IT Platform". Microsoft Customers Stories. Retrieved 27 March 2024.

Category:Software companies of Israel Category:Remote desktop Category:Remote desktop software for Linux Category:Windows remote administration software Category:MacOS remote administration software Category:Linux remote administration software Category:Portable software Category:Proprietary cross-platform software Category:Virtual Network Computing Category:Web conferencing

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