Home Safety Hotline

Home Safety Hotline is a 2024

Home Safety Hotline takes place on a simulation of a fictitious operating system. On the desktop, the player can read emails, watch videos, and begin a shift operating the titular Home Safety Hotline.^[1] The player clocks into shifts using the Hotline menu, where they take calls from the Hotline and hear audio clips from callers describing a household problem and provide the appropriate response from a list of hazards in the menu. If the player provides a caller with an incorrect response, they will receive a returning call depicting the outcome of the player's failure to resolve a problem.^[1] The percentage of correct guesses is provided to the player at the end of a shift. If players fall short of a number of correct guesses, they will receive a disciplinary call, and if they continue to answer incorrectly, they will be terminated^{[clarification needed]} and the game will end.^[2][3] Players unlock more listed hazards over time. As the game progresses, the Hotline will encounter network errors, which disrupt the player's access to information. Upon completing the game, the player is able to access an art book created by the developer, featuring concept art and background information on the game's creation.^[4]

Plot

Set in 1996, players are recruited to be a responder on the Home Safety Hotline, a service that responds to callers enquiring about household hazards by providing safety instructions. They are onboarded by Carol, their manager. At first, callers report ordinary household annoyances, including household pests such as cockroaches and mice. The Hotline also receives prank calls and unrelated enquiries. Over the player's shifts, more supernatural hazards begin to be reported by callers including household Hobbs, boggarts and nymphs. After a number of days, the Hotline corporate invites the player character to undertake a trial as part of a process named the "descension", in which riddles are presented to the player. If the player is successful, Carol contacts the player and informs them they have received a promotion, transporting them to a forest, revealing herself to be a fae and crowning them as the new Junior Supervisor of the Home Safety Hotline.

Development

Home Safety Hotline was created by Night Signal Entertainment, the studio of

Home Safety Hotline was received with "generally favorable" reviews upon release, according to review aggregator website Metacritic.^[12] On OpenCritic, the game has a 100% approval rating.^[14] Critics praised the game's visual presentation. Edge stated the game's interface, citing its "grainy" videos, "green-tinged images", and "crackly sounds", were a "potent setting for horror" and evocative of a "haunted quality".^[13] Describing the title as "analog horor at its finest, Aaron Boehm of Bloody Disgusting enjoyed the game's "stylistic flourishes" and "well-done" videos.^[2] Kyle Leclair commended the presentation and interface to have a "perfectly-captured old-school PC feel", praising its "low-tech" simplicity for allowing the focus of the game to be on its narrative.^[4] Cass Marshall of Polygon found the subtle distortions of the interface and sound effectively conveyed a "strong sense of wrongness and unease" and helped "ratchet up the tension".^[1]

Reviewers generally praised the game's horror concept and narrative. Marshall highlighted the game's "deliciously unsettling" and "very effective" premise, citing the reliance on "slow, creeping realizations" about the "perfectly off and disturbing" experiences of individual callers.^[1] Leclair commended the game's "black comedy" and "stellar writing", finding it to feature "cleverly-designed supernatural phenomena" and strike a balance between comedy and horror.^[4] Joshua Wolens of PC Gamer enjoyed the game's tone, stating its "off-kilter banality" was "well-done".^[3] While Boehm highlighted the game's "clever" concept and "unique style and tone", he considered some of the narrative elements to be short of "compelling or cohesive" and did not "connect in some way that revealed something about the world at large".^[2] Similarly, Alice Bell of Rock Paper Shotgun praised the "brilliant framing" and "excellent" writing style of the game's index entries but found various plot threads to end unresolved.^[15]

Several reviewers noted the gameplay's scope and difficulty were limited. Edge commented that the game had "modest parameters" and may have benefited from more "mechanical variety".^[13] Leclair noted that the game lacked challenge and was "relatively short in length", finding the difficulty to decrease over time due to the unique qualities of the supernatural entities.^[4] Aaron Boehm of Bloody Disgusting found the gameplay loop to be "relatively simple" and wished it had "more polish", stating that the game lacked features such as searchable terms or direct feedback on whether the player provided a successful answer.^[2]

References

External links

• Official website
• Home Safety Hotline at MobyGames