Iperú
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Perú | |
Region served | Nationwide |
---|---|
Official language | Spanish, English and sometimes others, with publications in several other languages. |
Affiliations | Promperú and INDECOPI |
Website | www |
Iperú Tourist Information and Assistance, or simply Iperú (with lower-case p)
The Iperú headquarters are in Lima, and there are multilingual offices throughout the country.
During 2007, Iperú handled 287,492 cases, including requests for information and for assistance or both, all over Peru.[1]
Functions
Iperú has three core purposes:
- To provide visitor information.
- To advise tourists on relevant paperwork and procedures required by public and private institutions.
- To contribute to the resolution of complaints from tourists against operators of tourist services.
Iperú provides free information and services for various sorts of travelers to and within Peru – including tourists, businesspeople and academics – before, during, and even after their trip. The organization has a comprehensive database of registered tourism services in the country, as well as information about places, attractions, routes, and travel times. Iperú also provides assistance in cases of problems arises during a trip or if tourist services are not provided as hired. Iperú is responsible for handling claims submitted by tourists against the suppliers of tourism services, with mediating and conciliatory (but not punitive) powers to resolve them.
History
A cooperation agreement on 24 June 1994 between Promperú and INDECOPI established the Tourist Protection Service (Servicio de Protección al Turista, SPT). Through this agreement, INDECOPI gave to the new bureau the functions of the earlier Consumer Protection Commission (Comisión de Protección al Consumidor, CPC) in cases against tourism companies.
In 2001, noting the need for objective tourist information to visitors in order to prevent adverse incidents and improve the services provided by SPT, it was decided to add the Tourist Information Service (Servicio de Información Turística, SIT).
Merging the functions of both services[when?] gave rise to Iperú Tourist Information and Assistance.
Accessibility
The Iperú headquarters are in
In popular locales, Iperú installs kiosks of tourist information on events or places with large influx of visitors and foreign nationals, such as the celebration of the Inti Raymi in Cusco and the Patronal Feast of Saint John in Iquitos in the Peruvian Amazon.
List of offices
Iperú operates 14 offices around the country, in
See also
References
- ^ a b "Turistas disponen de servicio telefónico Iperú para denuncias e informes". Diario La República (in Spanish). 16 August 2008. Archived from the original on 9 April 2012. Retrieved 10 November 2012.
- ^ "Offices Nationwide". Iperú. Archived from the original on 18 April 2013. Retrieved 10 November 2012.
External links
- Official tourism website of Peru
- Peru travel guide from Wikivoyage