Computer reservation system
Computer reservation systems, or central reservation systems (CRS), are
gateways.Modern GDSs typically also allow users to book hotel rooms, rental cars, airline tickets as well as other activities and tours. They also provide access to railway reservations and bus reservations in some markets, although these are not always integrated with the main system. These are also used to relay computerized information for users in the hotel industry, making reservation and ensuring that the hotel is not overbooked.
Airline reservations systems may be integrated into a larger passenger service system, which also includes an airline inventory system and a departure control system. The current centralised reservation systems are vulnerable to network-wide system disruptions.[2][3][4][5]
History
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MARS-1
The MARS-1 train ticket reservation system was designed and planned in the 1950s by the Japanese National Railways' R&D Institute, now the Railway Technical Research Institute, with the system eventually being produced by Hitachi in 1958.[6] It was the world's first seat reservation system for trains.[7] The MARS-1 was capable of reserving seat positions, and was controlled by a transistor computer with a central processing unit and a 400,000-bit magnetic drum memory unit to hold seating files. It used many registers, to indicate whether seats in a train were vacant or reserved to accelerate searches of and updates to seat patterns, for communications with terminals, printing reservation notices, and CRT displays.[6]
Remote access
In 1953
In 1953 American Airlines
Other airlines established their own systems.
Travel agent access
In 1976, United Airlines began offering its Apollo system to travel agents; while it would not allow the agents to book tickets on United's competitors, the marketing value of the convenient terminal proved indispensable. SABRE, PARS, and DATAS were soon released to travel agents as well. Following
Also in 1976
) to thousands of travel agents in the UK. It allowed agents and airlines to communicate via a common distribution language and network, handling 97% of UK airline business trade bookings by 1987. The system went on to be replicated by Videcom in other areas of the world including the Middle East (DMARS), New Zealand, Kuwait (KMARS), Ireland, Caribbean, United States and Hong Kong. Travicom was a trading name for Travel Automation Services Ltd. When British Airways (who by then owned 100% of Travel Automation Services Ltd) chose to participate in the development of the Galileo system Travicom changed its trading name to Galileo UK and a migration process was put in place to move agencies from Travicom to Galileo.European airlines also began to invest in the field in the 1980s initially by deploying their own reservation systems in their homeland, propelled by growth in demand for travel as well as technological advances which allowed GDSes to offer ever-increasing services and searching power. In 1987, a consortium led by Air France and West Germany's Lufthansa developed
Trends
For many years, global distribution systems (GDSs) have had a dominant position in the travel industry. To bypass the GDSs, and avoid high GDS fees, airlines have started to sell flights directly through their websites.[9] Another way to bypass the GDSs is direct connection to travel agencies, such as that of American Airlines.[10]
Major airline CRS systems
Other systems
- Polyot-Sirena
See also
References
- ^ "The ineluctable middlemen". The Economist. 25 August 2012. Retrieved 29 August 2012.
- ISSN 1059-1028. Retrieved 2023-07-07.
- ^ Pallini, Thomas (2021-05-21). "American Airlines and others carriers were left helpless after a system outage crippled operations, causing delays". Business Insider. Retrieved 2023-07-07.
- ^ Levin, Tim (2021-06-15). "A computer-system outage grounded Southwest Airlines flights, causing delays for the second day in a row". Business Insider. Retrieved 2023-07-07.
- ^ Ibrahim, Tony (2021-05-21). "Travellers still facing delays after Virgin and Rex airlines hit by global IT outage". ABC News. Retrieved 2023-07-07.
- ^ a b 【Hitachi and Japanese National Railways】 MARS-1, Information Processing Society of Japan
- ^ Early Computers: Brief History, Information Processing Society of Japan
- ^ R. Blair Smith, OH 34. Oral history interview by Robina Mapstone, May 1980. Charles Babbage Institute, University of Minnesota, Minneapolis. http://www.cbi.umn.edu/oh/display.phtml?id=9 Archived 2002-08-16 at the Wayback Machine
- ^ Strauss, Michael (2010), Value Creation in Travel Distribution
- ^ "American Airlines - Direct Connect". Directconnect.aa.com. Archived from the original on 2012-08-31. Retrieved 2012-11-08.
- ^ a b c d e f g h i j k l m n o p q r s t u v w x y z aa ab "InteliSys amelia RES". Ch-aviation. Retrieved 4 November 2020.
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